What You Should Tell Your Mobility Dealer

"I had no idea where I could look for help when an accident totaled our van and left us helpless miles from home. Nor-Cal Mobility rescued us with a rental delivered! We were saved by Nor-Cal!" - Beverly B.
"Workmanship is absolutely outstanding!" - Bud R.
"Greg is our angel -- he is very compassionate, understanding and knows his business. Our family is very grateful! Thank you!" - Cathy M.
"The van was exactly what my wife wanted! Thanks!" - Chester K.
"Thank you for all of your help. I love my new van!" - Deborah F.
"Thank you for everything! We love our new van!" - Gary & Tracy S.
"Terrance was great! This process was frustrating and he was always there to help. Could not have done it without him." - Jerry F.
"Thank you for everything you have done for our boys. We appreciate how fast and easy everything went." - Judy L.
"Extremely courteous and knowledgeable staff. Should I ever need another special needs vehicle, I will, without a doubt, return to Nor-Cal Mobility for my vehicle." - Larry S.
"Alex is the best! He took such great care with Mom, made her feel very special and took lots of time explaining all factors to her and I." - Linda C.
"We had an excellent experience dealing with Al. He was very courteous and knowledgeable. We were very satisfied. Thank you!" - Lylliam D.
"Al was generous and absolutely accomodating. He was kind and patient." - Pacific Institute
"I am very happy with my van. It makes my life so much easier!" - Pam C.
"My buying experience couldn't have been better. Alex is great!" - Ray M.
"Terrance is a great salesman and helped us through all of the confusion. He is great to work with -- very professional and helpful. He gets an A+ from us." - Richard and Nelma B.
"Nor-Cal Mobility makes us feel like family!" - Robert W.
"I'm a very satisfied customer at Nor-Cal Mobility. Good place, good crew!" - Robin W.
"The people at Nor-Cal Mobility are just great to work with!" - Stephen C.
"Al and his staff are great! They are all very knowledgeable and demonstrated great customer service!" - Suzanne Z.
"Courtney was extremely helpful throughout the whole process and was impeccable in his follow-up. Because of his dilligence, I've already been able to recommend Nor-Cal Mobility to two other disabled persons interested in buying a vehicle." - Thomas L.

Look for the right vehicle

Ask a lot of questions

Know your measurements
You should know how tall you sit in your chair, measuring from head to ground. You should also know the overall length and width of your chair. If possible, use the chair you intend to travel in when you visit the dealer, and be sure to let the dealer know if you plan on purchasing a different wheelchair in the foreseeable future.

These dimensions will help your dealer determine the modifications you need. For example, the door height of a standard unconverted full size van is 48 inches; the minivan average is 44 inches. There is no easy way for a person in a wheelchair to use either type of vehicle without it being converted. Knowing these door heights and your height will tell the dealer to what level the vehicle needs to be converted. Please click here to print a PDF of our Wheelchair Dimensions diagram to accurately find your measurements.

Don't be afraid to ask a lot of questions. Remember, it is easier to change at this stage than after the vehicle is built. When you visit the mobility dealer, there should be some vehicles available for you to get into. This is an ever-changing industry, and new products are being introduced every day. Your local mobility dealer will be knowledgeable about today's products. You should certainly ask for references and to examine the work that the dealer has done in the past. Ask if they have any customers with a vehicle that is similar to the one you are planning to purchase.

Ask about service and warranty programs. How long does the warranty last? Does the warranty include parts and labor? Have they, their sales representatives and their technicians attended manufacturer's sales and service schools within the last three years?

Click here to continue to Paying for Your Conversion