Nor-Cal Mobility

"I had no idea where I could look for help when an accident totaled our van and left us helpless miles from home. Nor-Cal Mobility rescued us with a rental delivered! We were saved by Nor-Cal!" - Beverly B.
"Workmanship is absolutely outstanding!" - Bud R.
"Greg is our angel -- he is very compassionate, understanding and knows his business. Our family is very grateful! Thank you!" - Cathy M.
"The van was exactly what my wife wanted! Thanks!" - Chester K.
"Thank you for all of your help. I love my new van!" - Deborah F.
"Thank you for everything! We love our new van!" - Gary & Tracy S.
"Terrance was great! This process was frustrating and he was always there to help. Could not have done it without him." - Jerry F.
"Thank you for everything you have done for our boys. We appreciate how fast and easy everything went." - Judy L.
"Extremely courteous and knowledgeable staff. Should I ever need another special needs vehicle, I will, without a doubt, return to Nor-Cal Mobility for my vehicle." - Larry S.
"Alex is the best! He took such great care with Mom, made her feel very special and took lots of time explaining all factors to her and I." - Linda C.
"We had an excellent experience dealing with Al. He was very courteous and knowledgeable. We were very satisfied. Thank you!" - Lylliam D.
"Al was generous and absolutely accomodating. He was kind and patient." - Pacific Institute
"I am very happy with my van. It makes my life so much easier!" - Pam C.
"My buying experience couldn't have been better. Alex is great!" - Ray M.
"Terrance is a great salesman and helped us through all of the confusion. He is great to work with -- very professional and helpful. He gets an A+ from us." - Richard and Nelma B.
"Nor-Cal Mobility makes us feel like family!" - Robert W.
"I'm a very satisfied customer at Nor-Cal Mobility. Good place, good crew!" - Robin W.
"The people at Nor-Cal Mobility are just great to work with!" - Stephen C.
"Al and his staff are great! They are all very knowledgeable and demonstrated great customer service!" - Suzanne Z.
"Courtney was extremely helpful throughout the whole process and was impeccable in his follow-up. Because of his dilligence, I've already been able to recommend Nor-Cal Mobility to two other disabled persons interested in buying a vehicle." - Thomas L.
Friday, August 07, 2009 @ 1:38:00 PM - Written by Nor-Cal Mobility

Yes, of course. The question, however, is how to buy a vehicle appropriate for your needs, compliant with industry regulations and standards, and one with which you will be satisfied in regards to functionality, future service and warranty. Be aware that some states, of which California is one, have specific laws concerning selling a vehicle across state lines. Unless a wheelchair van conversion company is specifically licensed through the California Air Resources Board for that specific make and year of wheelchair van, purchasing a non-CARB vehicle can result in significant fines for the conversion company and potential loss of the use of the vehicle for the consumer.

Understand that you may never meet your representative personally nor see and ride in or drive the wheelchair van you are purchasing. Internet sales companies usually do not have regional sales representatives. You will be assigned an "in house" sales representative, who will assist you, but with the lack of personal interaction, they may not be able to fully assess your needs, and the opportunity to develop a personal relationship will be diminished.

Also, if your wheelchair van has serious problems, either structurally or mechanically, you may be stuck. While most states have "lemon law" statutes that address defective vehicles, your state's lemon law may not apply if the van was not purchased in that state. In many situations where there is a conflict, personal contact and established relationships help resolve the problem. In the case of on-line purchasing, you may never personally meet an individual from the internet seller. Be aware, as well, that even if there is a mobility dealer close to you, they may be unwilling to service a vehicle purchased from an on-line source.
 
The biggest consideration, however, is whether or not the wheelchair van you are purchasing is appropriate for your individual needs. You really will not know until the vehicle is delivered to you. Every van is different and mistakes can occur. Also, without the internet seller meeting you personally and you having the ability to "test" the vehicle, there is no way to fully ensure that you will properly fit in the wheelchair van and be able to use it as you desire. Make sure in advance that you have the right to refuse delivery of the vehicle and receive a full refund if, upon delivery, you do not like the way the van fits your needs; it fails to meet your reasonable expectations; or, it does not match the description provided by the internet seller.

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